Client service, research & referral programs Archives

Ask Clients How to Increase Your Success

Hire a facilitator to ask clients how to improve a firm’s success
Typically, the best people to ask for feedback on how to do better are the ones sitting right across the table or desk.

Time To Improve Your Clients’ Experience

Can you deliver a better client experience?
While most of us believe we are doing a great job with our clients, there is almost always room for improvement.

Stuck in a Rut? Steps Toward Breaking Free

Find yourself doing the same thing over and over?
Often we see people and their organizations stuck in a rut even though they know they should make improvements.

Start Asking Clients About Digital Assets

A whole new digital world is evolving all industries, including the financial planning profession.
Digital assets are having an impact on estate planning.

Business Growth Strategies for Financial Planners

We are proud to announce…
Byrnes Consulting is part of the new Financial Planning Association’s Coaches Corner.

Experts Share Excellent Advice For The Future

Mike Byrnes, President of Byrnes Consulting, recently attended the 2018 TD Ameritrade National LINC Conference held in Orlando, FL.

Personalized video emails for developing relationships

There is a new technology that can help financial planners with their clients, prospects and time management
Personalized videos are an excellent marketing tool that allow one to interface w

How to Get More Client Referrals

Want business growth through more client referrals?
There should be more to a referrals strategy than just delivering excellent client service and hoping clients make introductions.

A Wonderful Women’s Networking Event: Mother’s Day Brunch

Need an event idea that is a hit? Want one that focuses on women? Want one that can draw in multi-generational families?
Try hosting a Mother’s Day brunch.

A conversation between two online marketing experts

Listen to the #HSonAir podcast interview of Mike Byrnes, President of Byrnes Consulting, hosted by Victor Gaxiola, Head of Customer Advocacy at Hearsay Systems.

Prepare for Change

Do you know where the future is headed for your business?
Like it or not, the world is evolving at a rapid pace. Professionals that fall behind are at risk of losing what they have.

Face the Camera for Personalized Client Messaging

It pays to communicate well with clients… and now there is a great marketing tool to help do it better.

Advice from a dozen experts

Mike Byrnes, President of Byrnes Consulting, participated as one of the experts at TD Ameritrade’s National LINC conference.

A New Must-Use Marketing Best Practice

To date, many people have not received personalized videos emails, which is part of the reason that they are so effective.

A Client Event Topic That Every Advisor Should Offer

Many more adults of all ages are using social media, but many of them are still trying to figure it out or they are having trouble keeping up.

Efficiencies, Robo-Advisors and Social Security

At the Financial Planning Association’s national conference there was great keynote content like one address from Michio Kaku, PhD, talking about the next 20 years of technology advancemen

A focus on business advice and personal inspiration

Mike Byrnes covered LPL Financial’s annual Focus conference that had 7,000 attendees in Boston. The event had a private concert by Hall and Oates and many great speakers.

Advisors: Do You Have A Digital Strategy?

The digital era is upon us and advisors will need to adapt if they want to continue to be successful in the future. This was a clear message at the Pershing INSITE conference.

Connecting with Couples

Mike Byrnes, President of Byrnes Consulting, was asked to contribute as a thought leader to TIAA-CREF’s program: Get Closer®: Solving the Couples Conundrum.

How To Keep The Practice Growing

Most financial advisors want to grow their business, but many struggle with it.

Future Performance: Issues Facing Advisors

Mike Byrnes, President of Byrnes Consulting, was asked about future trends for financial advisors that will start to impact the industry in 2015.

Expert Inbound Marketing Advice

Inbound marketing works. The proof can be seen in the shift of marketing resources coming from outbound marketing.

Growing A Practice The Multifamily Office Way

Many financial advisors strive for the family office model, even if they don’t have the client base to support it.

Engaging the Next Generation and Focusing on Referrals

Mike Byrnes, President of Byrnes Consulting, LLC, gave a keynote address at Cantella & Co.

Client referral tips (3 short videos)

If client referrals are the main way to grow your business, do not just be good at it, be great at it.

Why Advisors Still Don’t Use Social Media

Financial advisors are getting better at using social networks, but as a whole they are still behind where they should be.

Researching, serving and building trust with clients

Mike Byrnes, President of Byrnes Consulting, was asked to provide two minutes of advice for IMCA’s “News You Can Use” video series recorded at IMCA’s 2014 Annual Confer

Keys To Business Success – Financial Advisor Best Practices

Attend a practice management workshop called “Keys To Business Success: Financial Advisor Best Practices.

Social media and event marketing expertise

The TD Ameritrade Institutional national conference had a nice charitable element to it.

Advisors Offer 11 Ways To Get More Client Referrals

Want help gaining more business by building out your referrals strategy? If so, it is helpful to know what works in practice, not just in theory.

Issues Facing Advisors in 2014

What do you see as a major issue for financial advisors in 2014?
Mike Byrnes, President of Byrnes Consulting, answered this question and was quoted in the December 2013 issues of the NAPFA A

Best Practices From Consulting Experts

TD Ameritrade Institutional’s 2014 national conference had Mitt Romney, former Governor of Massachusetts and presidential candidate, Simon Sinek, renowned leadership expert and author, and

Multi-family office best practices

Whether you are a multi-family office or not, it is easy to learn from the organizations that work with the wealthiest families in the United States.

12 Business-Improving Articles From 2013

Read a dozen of Mike Byrnes’ practice management related Financial Advisor articles from 2013.

A NextGen Wake-Up Call

If a business wants to be successful in the future, it needs to develop a focus on the next generation. Financial advisors are not exempt from this fact.

Expert advice to be more successful

Mike Byrnes, President of Byrnes Consulting, LLC, gave a keynote presentation at the 2013 Bank & Trust Summit on the topic of “A new world of marketing.

Social Media Advice for Top Advisors

Mike Byrnes, President of Byrnes Consulting, LLC, spoke at Barron’s Top Independent Advisor Summit.

Three LinkedIn New Year’s Resolutions

Now, with over 200 million members worldwide, take the time to increase your success using LinkedIn.

Plan a Client Appreciation Event

Hosting a client appreciation event is a good way to thank your clients for their business and generate goodwill that can increase referrals.

13 Keys to Success in 2013

In the hopes to help financial advisors improve success in the new year, Mike Byrnes shared a baker’s dozen of practice management tips.

12 Business-Improving Articles From 2012

Mike Byrnes wrote many helpful articles for Financial Advisor in 2012.
Read this summary of 12 contributions that can improve your business.

Focus More On Female Clients

There is clear evidence that women will gain more control over financial assets in the coming years.

Our Industry Will Look Different Because Of The Digital Age

Mike Byrnes recently presented for the FPA National Capital Area Chapter on the “13 Keys for Success in 2013.

Client Gift Ideas

Clients that like you and feel special give more referrals. That is why advisors should put a lot of thought into what they can do to make them raving fans.

The Impact Of Social Media

Mike Byrnes spoke at Charles Schwab’s IMPACT conference on November 14, 2012 in Chicago, Illinois in front of 300 registered investment advisors on the topic of “Unleash the Powe

The Time To Prepare Heirs Is Now

Mike Byrnes recently spoke at a two-day conference in Malibu, California called The Great Wealth Transfer, organized by the Institute of Preparing Heirs.

Finding and servicing elite wealth

The First Annual Elite Wealth Management Conference in Boston covered how an advisor can successfully work with some of the more than 751,000 families worth a minimum of $20 million that co

Survey Clients for Increased Success

Surveying clients is a good tool to know if your client service strategy is working.
Read Kevin Feehily’s article that appeared on RIACentral.

LinkedIn Announces New ‘Endorsement’ Capabilities

LinkedIn has had the capability to recommend a connection, but they just announced that it is easier to “endorse” someone in your network.

Best Practices for Client Research

Mike Byrnes, President of Byrnes Consulting, LLC, had an article that was published in the September 2012 issue of the Financial Planning Association’s Practice Management Solutions on

Social media for top advisors

Mike Byrnes, national speaker and President of Byrnes Consulting, LLC, spoke at Barron’s Top Advisor Summit in Orlando, Florida on September 13, 2012.

Election insight and the impact on investors

For many the election of President Obama versus the former Massachusetts Governor Mitt Romney seems too close to call.

Financial Services Social Media

Watch a quick YouTube video with Stephen Selby, Director of Regulatory Services at LIMRA, and Mike Byrnes, President of Byrnes Consulting, discuss the 3rd annual LIMRA and LOMA social media

CRM as the Center of A Proactive Client Service Strategy

The robust features of CRM systems allow advisors to make CRM the hub of your client service strategy.

Use Video to Improve Website and Attract New Clients

Advisors who use videos can separate themselves from their competition.

Want to become an elite advisor?

Mike Byrnes, President of Byrnes Consulting, LLC, recently attended the TD Ameritrade Institutional’s Elite Summit, a type of conference journalists are rarely allowed to cover.

Generating Business From Google Local Search

In today’s day and age, people are searching every day for goods and services online with their computers and handheld devices.

Pershing’s INSITE has President Clinton plus business advice

Mike Byrnes attended Pershing’s INSITE 2012 conference and wrote these articles:
Clinton at Pershing
Read what Bill Clinton, the 42nd President of the United States of America, spoke about

Advisors need to service couples better

The Financial Planning Association of Massachusetts had its annual meeting in Boston, MA on May 23, 2012.

Helpful information from NAPFA National

Holy cow… The 2012 NAPFA National conference in Chicago, IL had the largest showing since its 2007 National conference.

Systematize Your Service Offering

Not all clients deliver the same profitability, thus a business should not deliver all its services equally.
Read Kevin Feehily’s article that appeared on RIACentral.

Industry concerns: Trust and succession plans

At the recent Securities Industry and Financial Markets Association (SIFMA) Private Client conference in Boston, 200 attendees, mostly senior executives, converged to talk about issues that

Business solutions: Leveraging philanthropy and technology

Mike Byrnes, President of Byrnes Consulting, spoke at the Financial Planning Associations’ 2012 national Business Solutions conference in San Francisco, California on the topic of leveragi

Asset Managers Are Starting To Figure Out Social Media

Traditionally, it has been believed that asset managers have held back from using social media because of compliance reasons, but it turns out that in today’s environment it might be budg

Pin It

Have you checked out the newest popular social network… Pinterest?
There is a reason over 11 million unique monthly users, prominently women, are ‘addicted’ to this online

The Importance of Having an Ideal Client Profile

One thing that commonly differentiates firms that are successful from those that are not, is a focus on getting the right types of clients.

Leverage Philanthropy in Your Business

Headed to the Financial Planning Association Business Solutions 2012 National Conference?
If so, attend Mike Byrnes’ presentation entitled, “Leverage Philanthropy in Your Business,&#8221

Social Media Talk Of TD Ameritrade Conference

Along with Richard B. Cheney, the 46th Vice President of the United States, Robert M. Gates, 22nd U.S. Secretary of Defense, and Dr. Jeremy J.

‘Tis The Season To Tag Your Clients

Learn why, in a client referral driven industry, appreciation events are so important to increase satisfaction and build advocates.

Keys to success

To help advisors be more successful, Mike Byrnes gave a keynote presentation at the Investment Management Consultants Association 2011 Winter Specialty Conference – Business Development

Valuable nuggets of practice management and marketing advice

Mike Byrnes, President of Byrnes Consulting, LLC, attended the National Association of Personal Financial Advisors’ 2011 Practice Management and Investments Conference, in Brooklyn, NY and

Keynote presentation: 12 Keys to Success in 2012

Before you know it, 2012 will be here.

Advisors and social media

Registered Rep. reports that more than half of advisors are using social media, yet many are not using it effectively.

Leveraging Philanthropy

Charitable giving should be done for the right reasons, but financial advisers can also use philanthropy to benefit their practices.

Referral and transition strategies

On Thursday, October 27, advisors came to Washington D.C. to attend TD Ameritrade Institutional’s 2011 Fall Regional Conference.

5 types of clients you don’t want

Being selective with what types of business are brought into a firm can pay off in many ways, from employee morale to overall profitability.

In every crisis there is opportunity

With the market downturn and downgrading of the United States, Mike Byrnes, President of Byrnes Consulting, wrote an article to help advisors remember lessons from 2008.

Pershing’s winning advice

There was lots of game-changing advice shared at INSITE 2011, Pershing’s Financial Solutions Conference in Hollywood, Florida. George W.

Charities have a funny way of giving back

Mike Byrnes, President of Byrnes Consulting, LLC, wrote an article for the May/June issue of IMCA’s Investments & Wealth Monitor detailing how if a business supports a charity, it is

Social media interview: What’s happening now

Mike Byrnes, President of Byrnes Consulting, was a guest on the Horsesmouth AdvisorRADIO program on March 30, 2011.

3 simple strategies for social media

Watch an innovative presentation by Mike Byrnes, President of Byrnes Consulting, for three strategies for using social media, posted on the home page of Financial Advisor’s website.

Best minds converge in Boston

Around 300 advisors attended the Financial Planning Association’s Business Solutions 2011 conference in Boston.

Technology Tools for Today insights

Learn about the 6th annual T3 conference by viewing these articles and some photos Mike Byrnes contributed to Financial Planning, On Wall Street, and Bank Investment Consultant, sharing ins

TD’s conference was a touchdown

TD Ameritrade Institutional’s National Conference in San Diego named “Take the Lead” had 2,600 total attendees, including 1,400 advisors.

Webinars to help you grow your business

Mike Byrnes, President of Byrnes Consulting, will be giving two upcoming webinars:
The “Top 10 Business Benefits of LinkedIn” presentation was given in conjuction with Socialwar

Six steps for conducting client focus groups

Mike Byrnes shares how to “Bring your practice into focus” in a recent practice management column in InvestmentNews.

Top practice management trends

Mike Byrnes shares five trends for financial advisors in 2011 and he provides checklists for handling each.
Read the full RIABiz article to learn more about:
1.

Big brands bouncing back

Brokerage firms are pulling out all the stops to support their advisors and regain client trust.

Charities give back

The holidays are a great time to show your clients that you appreciate them. If this is done well it strengthens client relationships, helping with both retention and referrals.

Getting referrals without asking

It is no secret that many successful businesses get new clients from their existing clients. For many, it is their main source of growth.

Ten great holiday gift ideas for clients

Thanking clients is an important part of any business, especially one that is dependent on client referrals.

Why social media?

Social media can help lower marketing expenses, create prospect awareness and increase client advocacy. Ultimately, all these efforts can help a business become more profitable.

Cultivate alliance referrals

Mike Byrnes shares examples of what five advisors are doing to strengthen existing alliances to grow by:

Getting involved with their groups
Co-hosting events
Coordinating extended team meet

Schwab’s event was truly “Impact”-ful

Schwab’s Impact 2010 conference had over 1,700 advisors (of its 6,000 independent RIA firms) in Boston for a four-day conference, the biggest of its type in the industry.

Evaluating an office space

When buying a cake, the frosting design lures you in. Food for thought (no pun intended), an office can do the same thing for a business.

Why it pays to focus on a niche

Market segmentation has been a successful strategy for years, yet many do not benefit from implementing this approach.

The truth about client advisory boards

Client advisory boards can be very beneficial for a business, but there are some potential drawbacks too.

Come out strong in the second half

Here are tips from an article highlighting ten business improving ideas for the second half of 2010.

Use Golf to Grow Your Business

Receive our white paper… “Break the course record for new business this year!”
by signing up for Byrnes Consulting’s eNewsletter today. Simply fill out this form.

Always gather knowledge about clients

The better you know your client relationships, the more successful your firm will be.

Client service, research & referral programs

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