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Systematize Your Service Offering

Not all clients deliver the same profitability, thus a business should not deliver all its services equally.

Read Kevin Feehily’s article that appeared on to learn why having a client service matrix is important in strategically defining and delivering outstanding service to your clients.

The article explains how to:

  • create a client service matrix
  • use it to determine the type and frequency of services offered
  • delegate work to staff
  • determine how much time you and your staff must commit to servicing clients

If you need help defining a client service matrix, contact Byrnes Consulting for assistance.



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